betfury Privacy Policy

1 Introduction

betfury ("betfury," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the betfury online gaming platform at betfury.one (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information when you visit, register on, or interact with the Platform.

This Policy applies to all users of the betfury Platform, including registered players, visitors who browse without registering, and individuals who contact our customer support team. It should be read together with our Terms & Conditions, which govern your use of the Platform as a whole.

This Policy is written in English and is intended primarily for players based in the Philippines. betfury processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any applicable PAGCOR data governance requirements.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, betfury acts as the Personal Information Controller in respect of the personal data it collects and processes through the Platform. This means betfury determines the purposes and means by which your personal data is processed.

Where betfury engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and cloud hosting services — those providers act as Personal Information Processors and are contractually bound to process your data only on betfury's instructions and in accordance with this Policy.

If you have any questions about how betfury handles your personal data, or if you wish to exercise any of your data rights, you may contact our Data Protection Officer using the contact details provided in Section 14 of this Policy.

3 Personal Data We Collect

betfury collects personal data from you in several ways — directly when you provide it to us, automatically when you use the Platform, and from third parties where permitted by law. The categories of personal data we collect include:

3.1 Registration & Identity Data

When you create a betfury account, we collect your full legal name, date of birth, gender, nationality, residential address, email address, and mobile phone number. This information is required to create and manage your account and to verify your identity in accordance with our KYC obligations.

3.2 Identity Verification (KYC) Documents

To comply with anti-money laundering regulations and PAGCOR requirements, we may collect copies of government-issued identification documents such as your Philippine passport, SSS ID, UMID, driver's license, or PhilSys National ID. We may also collect proof of address documents and proof of payment method ownership.

3.3 Financial & Transaction Data

We collect records of all deposits, withdrawals, wagers, and winnings associated with your betfury account. We also collect payment method details — such as your GCash mobile number, PayMaya account reference, BPI or BDO account details, or card details — to the extent necessary to process transactions. Full payment card numbers are never stored on betfury's servers.

3.4 Gaming Activity Data

We collect detailed records of your gaming activity on the Platform, including the games you play, bet amounts, game outcomes, session durations, and bonus usage. This data is used to operate the Platform, resolve disputes, detect fraud, and support responsible gaming monitoring.

3.5 Technical & Device Data

When you access the Platform, we automatically collect technical information including your IP address, device type and model, operating system, browser type and version, screen resolution, and unique device identifiers. We also collect log data such as access times, pages viewed, and referring URLs.

3.6 Communications Data

We retain records of all communications between you and betfury, including live chat transcripts, email correspondence, and support ticket histories. This data is used to resolve disputes, improve our services, and maintain records of any commitments made.

3.7 Marketing Preferences

We record your marketing communication preferences, including whether you have opted in to or out of receiving promotional emails, SMS messages, and push notifications from betfury.

4 How We Use Your Personal Data

betfury uses the personal data it collects for the following purposes:

betfury will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, betfury relies on the following legal bases for processing your personal data:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your betfury account, process transactions, and provide gaming services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing requirements, anti-money laundering obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for betfury's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your rights and interests.
• Consent: For marketing communications and certain non-essential cookies, betfury relies on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Personal Data

betfury does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank partner gateways), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and cybersecurity services.

6.2 Regulatory & Law Enforcement Authorities

We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other government authorities where required by law, court order, or regulatory directive. betfury cooperates fully with all lawful requests from competent authorities.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of betfury's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.

6.4 With Your Consent

We may share your personal data with other third parties where you have given your explicit consent for us to do so.

7 Cookies & Tracking Technologies

betfury uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain your session, and collect analytics data. The types of cookies we use include:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Performance & Analytics Cookies: These cookies collect anonymized information about how visitors use the Platform — such as which pages are visited most frequently and how users navigate between pages. This data helps us improve the Platform's performance and usability.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language and display settings — to provide a more personalized experience.
• Marketing Cookies: With your consent, we may use cookies to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. You may opt out of marketing cookies at any time via your browser settings or our cookie preference center.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

8 Data Retention

betfury retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, as required by anti-money laundering regulations.
• Gaming activity data: Retained for a minimum of three (3) years from the date of each gaming session.
• Customer support communications: Retained for three (3) years from the date of the last communication.
• Marketing preference data: Retained until you withdraw your consent or close your account, whichever is earlier.
• Technical and device data: Retained for up to twelve (12) months from the date of collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, betfury will securely delete or anonymize your personal data in accordance with its data disposal procedures.

9 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by betfury. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 14.

betfury will respond to all data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case you will be notified of the extension and the reasons for it. There is no fee for exercising your data rights, unless requests are manifestly unfounded or excessive.

10 Data Security

betfury takes the security of your personal data seriously and implements a comprehensive range of technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption at rest for sensitive data stored on betfury's servers;
• Multi-factor authentication options for player accounts;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing conducted by independent cybersecurity specialists;
• Intrusion detection and prevention systems monitoring the Platform for suspicious activity;
• Staff training on data protection and information security best practices.

Despite these measures, no method of electronic transmission or storage is completely secure. betfury cannot guarantee the absolute security of your personal data. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, betfury will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act.

You also play an important role in keeping your data secure. Please ensure that your betfury login credentials are kept confidential, that you use a strong and unique password, and that you log out of your account when using shared devices.

11 Children's Privacy

The betfury Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. betfury does not knowingly collect personal data from individuals under the age of 21.

If betfury becomes aware that it has inadvertently collected personal data from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. All funds held in such an account — including any winnings — will be forfeited.

If you are a parent or guardian and believe that your child has registered on the betfury Platform, please contact our customer support team immediately so that we can take appropriate action.

12 Third-Party Links

The betfury Platform may contain links to third-party websites or services for informational purposes. betfury has no control over the content, privacy practices, or data handling of any third-party website, and this Privacy Policy does not apply to any third-party site you visit via a link on the Platform.

betfury encourages you to review the privacy policies of any third-party websites you visit. betfury accepts no responsibility or liability for the privacy practices of third-party sites.

13 Changes to This Privacy Policy

betfury reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, betfury will notify registered players by email or via a prominent notice on the Platform at least seven (7) days before the changes take effect.

The date of the most recent revision to this Policy is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how betfury protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

14 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or betfury's handling of your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

14.1 Right to Lodge a Complaint

If you are not satisfied with betfury's response to your privacy concern, or if you believe that betfury has processed your personal data in violation of the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory authority responsible for enforcing the Data Privacy Act and can be reached through its official government channels.

betfury encourages you to contact us directly in the first instance so that we have the opportunity to address your concern before you escalate to the NPC.